Store
Knowledge Base
Submit a request
Select Page
How can we help you today?
Search
General Questions
What is EmpireGaming.com?
Your products are highly discounted, are they genuine?
Do I need to have an account to order a product on EmpireGaming.com?
How do I register?
What should I do if I forgot my password?
Orders & Payments
What payment methods are accepted?
I am unable to "Place Order" at checkout
I was charged, but the order is on cancelled status. What should I do?
My order was declined, but I was charged. What should I do?
Is your site secure? Who can see my credit card information?
Digital Delivery
Obtaining product code after purchase
How long until I receive my product code?
I have placed an order but I haven't received my digital code. What should I do?
Can I return a product?
Product Activation
Activating a Steam Game
Activating an Origin Game
Activating Minecraft Windows 10 Edition
Known Issues
My email provider is @comcast.net and I haven't received my digital product
Submit a request